At Goodmans®, we take your privacy seriously. This policy explains how we collect, use, share and protect your personal information. It applies to all Goodmans® websites, apps, products, services and communications.
By using our website, shopping with us or contacting us, you confirm you have read and agree to this policy. If you do not accept this policy, please do not use our site or services.
Who We Are
Goodmans® is a UK-based manufacturer and retailer of home entertainment, audio, smart home and home appliance products. Our head office address is:
Goodmans Industries Ltd
Kangley Bridge Road
Lower Sydenham
London SE26 5AQ
Goodmans® is the controller of personal information collected through this website and our services. Our Data Protection Officer can be contacted at [email protected].
Information We Collect
We collect different information depending on how you use our website and services.
Account Registration
If you register for an account with us, we collect:
- Name and contact details (email address, phone number, postal address)
- Date of birth
- Payment information
This allows us to set up and manage your account.
Orders and Delivery
For orders and deliveries, we collect:
- Name and contact details
- Delivery address
- Order contents and history
This allows us to process your order and arrange delivery.
Surveys and Promotions
For surveys, competitions and promotions we collect:
- Name and contact details
- Answers to survey questions
- Entries to competitions and promotions
This allows us to analyze feedback and run these activities. We only run anonymous surveys.
Contacting Us
When you contact us directly we collect:
- Name and contact details
- Record of correspondence
This allows us to respond to and resolve your query.
Cookies and Tracking
When you use our website we use cookies and similar technologies to collect:
- Browsing data including IP address, location, browser type, pages visited
- Google Analytics data to track website usage
This allows us to understand how our website is used and optimize it. See our Cookie Policy for more.
Social Media
If you interact with us on social media we collect:
- User name, comments and reactions
- Profile images and information
This allows us to interact with you on social media.
CCTV
When you visit our stores, we operate CCTV cameras for security that may collect:
- Images and videos of customers in-store
This allows us to ensure security on our premises.
How We Use Your Information
We only use your personal information lawfully, for legitimate purposes including:
- To run, grow and develop our business including website optimization, market research, product development, statistics and surveys.
- To operate your account including account creation, order processing, customer service and notifications about account activity.
- To market to you including sending information about new products, news, events, activities and promotions. You can opt-out of marketing at any time.
- To prevent fraud, protect security and enforce legal rights including IP address tracking, CCTV, identity verification, trade reference checks and debt collection.
- To comply with laws and regulations including customer due diligence, product safety, accounting, tax and public duties.
We only process personal information for the purposes stated in this policy. If we need to use data for other purposes, we will inform you first.
When We Share Your Information
We may share your personal information with:
- Service providers who help us run aspects of our business operations including website hosting, order fulfillment, deliveries, payment processing, marketing, analytics, customer service, security and fraud prevention.
- Credit reference and fraud prevention agencies to assess credit risk, prevent fraud and money laundering. This includes trade references for business accounts.
- Debt collectors and bailiffs if you fail to pay for products or services.
- Purchasers of our business if we are subject to a merger or acquisition. Your data will be part of the transferred assets.
- Law enforcement, courts or regulations to comply with legal requirements and obligations.
We only share information required for that purpose and within the provisions of applicable data protection laws.
International Data Transfers
As a UK company, we store most data within the UK and European Economic Area (EEA). However, some data may be transferred internationally including:
- Information shared with international service providers
- Data stored on cloud databases in international locations
- Transfers to purchasers in the event of a merger or acquisition
For international transfers, we use EU approved Model Contracts to safeguard data protection rights.
Data Retention and Deletion
We retain personal information as long as required to serve the purposes in this policy, unless otherwise required by law. For example:
- Account information is kept while your account is active.
- Order information is kept for 7 years for tax purposes.
- Marketing data is kept until you opt-out or unsubscribe.
- Website activity is kept for 90 days.
- CCTV footage is kept for 30 days unless required for an investigation.
When personal information is no longer needed, we delete or anonymize it.
Your Data Protection Rights
You have rights over your personal data under certain conditions:
- The right to access your personal data
- The right to correct inaccurate or incomplete data
- The right to delete your personal data
- The right to restrict processing of your data
- The right to download your personal data
- The right to object to processing of your data
- The right to opt-out of marketing messages
- The right to opt-out of automated decision making
To exercise these rights, please contact our Data Protection Officer at [email protected]. We aim to comply without undue delay, and within one month at the latest.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office if you believe we have not complied with data protection laws.
Cookies and Tracking Technologies
We use cookies and similar technologies on our website. These help provide and improve services, personalize content, analyze usage and allow targeted advertising.
By using our website, you consent to use of cookies as described in our Cookie Policy. You can disable cookies in browser settings, but some website functionality may be affected.
Marketing Communications
By registering with us, making a purchase or interacting with us, you indicate your consent to receive marketing messages about our products, services, events and promotions.
You can opt-out of marketing messages at any time by following the unsubscribe link or instructions in the message. Alternatively, contact us at [email protected].
Even if you opt-out of marketing, we may still send you essential service notifications related to your account.
Security of Your Information
We take data security seriously and use appropriate technologies and procedures to protect personal information. Our policies and controls seek to prevent unauthorized access, alteration, disclosure or destruction of data.
However, the internet is not 100% secure so we cannot guarantee the absolute security of data transmitted to us or stored on our systems.
Children’s Privacy
Our website and services are intended for adults. We do not intentionally gather personal data from children under 16 years without parental consent. If you believe we have collected such data, please contact us so we can take appropriate action.
Changes to this Policy
We may occasionally make changes to this privacy policy, for example to keep it up-to-date or comply with legal requirements. We encourage you to periodically review this policy for the latest on our privacy practices.
This policy was last updated on 1 January 2023.
Contact Us
If you have any questions about this privacy policy or how we process personal information, please contact our Data Protection Officer at:
Email: [email protected]
Post:
Data Protection Officer
Goodmans Industries Ltd
Kangley Bridge Road
Lower Sydenham
London SE26 5AQ
